Get to a Safe Place First
Do not operate the camera or phone while driving. Deal with any immediate emergency first; review footage when safely parked.
Road Guard Knowledge · South Wales
An Important Moment.
Keep the Evidence.
Simple steps to save and check a recording before loop recording replaces it.
Written by Road Guard Automotive · Reviewed 29 October 2026
Do This When It Is Safe
Keep the Original. Share a Copy.
Protect the Relevant Clip
Use the camera’s event-lock function if supported, or download the relevant recording through the approved app. Loop recording can overwrite older files. Save the period before and after the event as well as the main moment.
Make a Separate Copy
Check that the downloaded file plays correctly and includes the correct camera view. Save a second copy somewhere secure. Preserve the unedited original and note any clock error instead of altering the recording.
Use the Official Submission Route
Follow your insurer’s or police force’s instructions for providing footage. Avoid posting number plates, faces or other personal information publicly when a private submission is more appropriate.
Before You Format or Delete
A Quick Footage Checklist.
Your Preparation Checklist0 of 4 Checked
Use this as a reminder. Your selections stay on this page only.
Is Footage Guaranteed to Show Every Detail?
No. Lighting, movement, camera position, weather and recording settings all affect what can be seen. Check your camera’s output periodically rather than assuming every number plate will be readable.
What If I Cannot Connect to the App?
Check your model’s instructions and save the memory card safely. Do not format it while trying to fix a connection if it may contain important footage. Contact us with the product or job details for help.
Advice Before You Decide
Let’s Find What
Works for You.
Tell us about your vehicle and what you want from your installation. We’ll help you understand the options and the agreed price.